Terms and Conditions

Additional Information
Use your Ticket No. on for all communication with Eagle Travels about this booking of ticket number serves as confirmation of your ticket status, please carry a print out of this e-ticket and present it to the bus counter at time of check in carry photo identification, you will need it as proof of identity while checking in. It is a right of Eagle Travels to allow passengers to travel showing SMS in their Registered Mobile Number with Eagle Travels at the time of booking and it is also mandatory to show ID proof, without which entry in the Bus is not allowed or said to be unauthorized entry. However, if you have taken a print-out of SMS and show your ID proof, it will be taken as permissible mode of ticket. All Passengers are required to report 15 minutes prior to departure time of the bus. No claim will be entertained.
By use of online booking facility on this site, customer grants his consent to site to allow contact him/her by SMS, email or phone. Customer’s contact details are not shared with anyone as per privacy policy.

Boarding of Passengers
Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and not entitled for any refund of the ticket amount. Eagle Travels reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Eagle Travels.

Photo Identification
Passenger shall present valid e-Ticket & in Mobile SMS along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.

Baggage
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc. and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg.,excess baggage will be permitted on payment of charges as per Eagle Travel's rules. Eagle Travels shall not take responsibility in the event of loss or damage to the passenger luggage. Eagle Travels reserves the right to disallow any excess baggage carried by the passengers. Eagle Travels highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Eagle Travels responsible for any pilferage/ damage etc. to such valuables. Eagle Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service
Eagle Travels may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Eagle Travels delays a bus more than 2 hours. Eagle Travels may reschedule the journey on the next Eagle Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to CANCEL or RESCHEDULE the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any REFUND or RESCHEDULE. Eagle Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

Cancellation of Service
Eagle Travels may CANCEL a service without any prior notice in case of circumstances beyond its control. In such circumstances Eagle Travels shall either RESCHEDULE the journey for travel on the next Eagle Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a FULL REFUND of the ticket as paid by the passenger and shall be under no further liability to the passenger. The passenger will be required to collect the refund from the point of purchase. Passenger may CANCEL their ticket minimum 6 hours before the journey.
In case of API availed by Agents /Franchisee, refunds to be claimed need to be submitted within 48 hours of the said cancelled bus.
In case of cancellation of tickets, cancellation charges as applicable will be levied.
Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.

Breakdowns
In case of any breakdowns en route Eagle Travels will refund the amount on a prorate basis at the Eagle Travels booking counters situated at the origin or destination of the journey. Eagle Travels will not make any alternate arrangements of travel for breakdowns en route. Eagle Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.

Pets
Eagle Travels does not allow any pets on board its service.